The practical part should feel as considered as the tea. Search for an answer, choose a quick action, or browse the topics below. If something still feels unclear, speak to us and we will help you find the right next step.
Email info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally. Press enquiries may be sent to press@boteane.co.
Track my order
Manage my subscription
Contact Boteane about a return
Report a problem
Ingredients, allergens and certifications
Contact Boteane
Start here
Orders and payment
- How do I know my order has been accepted?
- Can I change or cancel an order after placing it?
- I entered the wrong delivery address. What should I do?
- Can I add another item to an order I have already placed?
- Why was my payment declined?
- Why was my order cancelled?
- Which payment methods and currencies do you accept?
- Why is my discount code not working?
- Are prices inclusive of VAT and other charges?
Delivery and tracking
- Where does Boteane deliver?
- How much does delivery cost?
- How long will a UK order take?
- How do I track my order?
- Do I need to be home for delivery?
- Can I choose an exact delivery day?
- My order is delayed. What should I do?
- Tracking says delivered, but I cannot find the parcel
- My parcel arrived damaged, incomplete or with the wrong item
- Will I pay customs duty or import tax?
- What happens if an international parcel is refused or not collected?
Returns, refunds and flavour promises
- Do I need to contact Boteane before returning anything?
- What is Boteane's change-of-mind return policy?
- Can I return opened tea?
- How do I return teaware?
- What if a product is faulty, unsafe, damaged, incorrect or not as described?
- Who pays return postage?
- When and how will I receive a refund?
- Can I return a personalised or bespoke product?
- Can a gift recipient return or report a problem?
- What is the Discovery Flavour Promise?
- What is the First Match Concierge?
- Does leaving a review start a flavour-promise claim?
Discovery Subscription
- What comes in the Discovery Subscription?
- How much does the Discovery Subscription cost?
- Is there a minimum subscription term?
- Where can I manage my subscription?
- Will you remind me before a renewal?
- How do I skip or pause a box?
- How do I cancel the Discovery Subscription?
- What is the cut-off for changing my next box?
- How do I change my tea preference?
- Can I choose every tea in my subscription box?
- What happens if a selected tea is unavailable?
- What happens if my subscription payment fails?
- I cancelled after the renewal was processed. What happens?
- Does a flavour-promise claim cancel my subscription?
- How does the free gift with the Discovery Subscription work?
- How do gift subscriptions work?
Tea, brewing, ingredients, allergens and certifications
- How do I brew loose-leaf tea?
- How do I make iced tea or cold brew?
- Can I steep the leaves more than once?
- How many cups will I get from a pack?
- How should I store tea?
- Why can tea look or taste slightly different between batches?
- Where can I find ingredients and allergen information?
- What does "may contain" mean?
- Is every Boteane tea vegan or caffeine-free?
- Which certifications and sourcing standards does Boteane use?
- Can Boteane advise me about pregnancy, medication or a medical condition?
- What should I do if I think I have had an allergic reaction?
Teaware safety and care
Gifts and corporate gifting
- Can I add gift wrapping and a message?
- Can I send a gift directly to the recipient?
- How do Boteane gift cards work?
- Can I schedule a gift card or send it to someone else?
- What if a gift card is lost or sent to the wrong email?
- Can I return something bought with a gift card?
- Can you send gifts to several addresses?
- Do you offer corporate and bulk gifting?
- Can I personalise a bespoke blend or gift?
Account, privacy and complaints
Boteane is operated by Boteane LTD. Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. This is our registered office, not a returns address unless we expressly confirm it for a particular return.