Track My Order

Track your Boteane order

Use the tracking link in your dispatch confirmation email where the chosen service includes tracking. You can also see order status by logging in to your Boteane account.

When tracking starts updating

We send a dispatch confirmation when the parcel leaves us or our fulfilment partner. Tracking can take a little time to update after the label is created, so a quiet first day is normal.

Tracking has not moved

Check the published delivery estimate for your order first. If the parcel has not arrived by the end of the estimate, email us with the order number and delivery address. We may ask you to confirm details or complete a carrier declaration. Customs, weather and local postal delays can add time, but carrier delays do not remove your rights against Boteane.

Tracking says delivered, but the parcel cannot be found

Check the delivery photograph or note, safe place, household members, neighbours and any reception or mail room. If it is still missing, contact us promptly with the order number and tracking details. A delivery scan does not automatically settle the matter where the parcel was not delivered into your possession or to someone you nominated.