What should I do if a gift card is lost or sent to the wrong email?

Contact us promptly with the purchaser's details and order number. If we can verify the purchase, remaining balance and non-redemption, we will check whether the card can be reissued. Email info@boteane.co or call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

Treat the code like cash. We cannot guarantee replacement after the value has been used by someone with a valid code.

Related: Gift Card Terms

Updated 22 July 2026.