Can I return something bought with a gift card?

The usual returns and statutory-rights rules apply to the product. A refund for an item paid with a gift card is normally returned to the gift-card balance, except where the law requires another route. Always contact Boteane before sending the product back. Email info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

A gift card that has already been redeemed cannot normally be cancelled for change of mind.

Updated 22 July 2026.