What is the Discovery Flavour Promise?

Every Discovery is curated to help you meet something new, and each of its five teas is a fifth of it. If one isn't to your taste, its place is still yours. Email info@boteane.co or call 0333 339 9947 from the UK or +44 333 339 9947 internationally within 14 calendar days of delivery and we will review it under the Discovery Flavour Promise.

Once approved, you choose any tea from the Tea Shop. We take £4.50 off its price and add it to your next delivery, so it arrives with your five. The rest of that tea's price joins your Discovery payment, and we confirm the tea, the price and the date before anything is charged.

The promise covers one tea from an eligible paid five-tea box. No more than three claims may be approved for the same subscription account in any rolling 12 months.

• A flavour claim does not cancel, pause or skip the subscription.
• Faulty, unsafe, damaged, incorrect or misdescribed tea is handled separately under statutory rights.

This applies to every paid box, including gift subscription boxes and boxes you bought using an offer, a discount, account credit, referral credit or a gift card. It's the same £4.50 whatever you paid. Gift subscription recipients are never charged, so for a gift box the £4.50 is added as account credit for the person who bought the gift.

Related: Boteane Flavour Promise Terms · Flavour Promises overview

Updated 19 October 2026.