Can a gift recipient return or report a problem?

Yes. A gift recipient should contact Boteane before returning anything. We will ask for enough information to verify the order, agree the return route where one applies and provide the correct instructions. Email info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

Where a monetary refund is due, it is normally returned to the purchaser's original payment method unless the law and circumstances allow another arrangement.

Updated 22 July 2026.