Speak to us
Email info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally.
Press enquiries may be sent to press@boteane.co.
Boteane is operated by Boteane LTD. Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. This is our registered office, not a returns address unless we expressly confirm it for a particular return. Always contact us before posting or couriering anything back.
What to include
A little detail helps us get to the right answer quickly. Please include:
- Your name
- Your order number
- The email address used for the order
- A short description of the issue
- Photographs where relevant, such as the parcel, label, packaging and product for damage or an incorrect item
- The batch or lot code on the packet for any tea quality, allergen or safety issue