How do I report a teaware safety incident?

Stop using the product and contact us promptly. Include the order number, what happened, photographs and any product, batch or supplier marking. Email info@boteane.co or call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

Retain the product and packaging unless doing so is unsafe. We may need them for a safety investigation, corrective action or recall.