What should I include when I contact you?

A little detail helps us get to the right answer quickly. Please include your name, the email used for the order, the order number and a short description of what happened. Email us at info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

• For a delivery problem: the delivery address and tracking details.
• For damage or an incorrect item: photographs of the parcel, label, packaging and product.
• For tea quality or safety: the product name and batch or lot code.
• For a flavour-promise claim: the information listed in the Flavour Promise Terms.

Related: How do I contact Boteane?

Updated 22 July 2026.