What is the First Match Concierge?

Your first tea should feel like a find. If the first tea from your first eligible non-subscription Boteane order is not quite right, email info@boteane.co or call 0333 339 9947 from the UK or +44 333 339 9947 internationally within 7 calendar days of delivery and complete a one-to-one telephone consultation.

We will learn what missed the mark and guide you towards a better match. An approved claim receives Boteane account credit equal to 50% of the price actually paid for the original eligible tea after discounts, excluding delivery. The credit may be used towards a later Boteane purchase, including the tea recommended during the call.

• One promise per customer and household.
• The voluntary remedy is store credit, not a cash refund or free replacement.
• Legal rights for faulty or misdescribed goods remain separate.

Related: Boteane Flavour Promise Terms · Flavour Promises overview

Updated 22 July 2026.