Tracking says delivered, but I cannot find the parcel

Check the delivery photograph or note, safe place, household members, neighbours and any reception or mail room. If it is still missing, contact us promptly with the order number and tracking details. Email info@boteane.co or call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

A delivery scan does not automatically settle the matter where the parcel was not delivered into your possession or to someone you nominated.

Related: Track My Order

Updated 22 July 2026.