Can I return opened tea?

Opened tea is not handled as an ordinary change-of-mind return in every situation. Whether a legal cancellation exception applies depends on the product, seal, information given before purchase and the circumstances.

If the tea is simply not to your taste, check the Discovery Flavour Promise or First Match Concierge. If it is faulty, unsafe, contaminated, incorrect or not as described, use your statutory-rights route instead. Email info@boteane.co or call 0333 339 9947.

Updated 22 July 2026.