What should I do if teaware is chipped, cracked or loose?

Stop using it immediately. Keep the item, packaging and any identifying mark, and send us the order number and clear photographs. Email info@boteane.co, call 0333 339 9947 from the UK or +44 333 339 9947 internationally.

Do not continue to use an item that has a cracked vessel, chipped rim, loose handle, damaged lid, sharp edge or faulty infuser.

Related: How do I report a teaware safety incident?

Updated 22 July 2026.