My order is delayed. What should I do?

Check the tracking first. If the parcel has not arrived by the end of the published estimate, email us with the order number and delivery address at info@boteane.co.

We may ask you to confirm details or complete a carrier declaration. Customs, weather and local postal delays can add time, but carrier delays do not remove your rights against Boteane.

Updated 22 July 2026.