What happens if an international parcel is refused or not collected?

A parcel may be returned if import charges are not paid, delivery is refused, the address is incomplete or it is not collected. Where lawful, reasonable and evidenced return or re-delivery costs may be deducted from a refund.

Before refusing or returning an international parcel, email us at info@boteane.co or call +44 333 339 9947. We will explain the likely next steps, customs position and possible costs.

Updated 22 July 2026.